Shipping & Returns

Product Shipping

 

Shipping costs are automatically calculated at checkout and may vary based on your order total, delivery destination, and the cost of shipping insurance.

All of our items are made to order, and will take up to 2-3 weeks to produce. Custom orders may require additional time. 

Once your order has been dispatched, you will receive a confirmation email with your tracking number and shipping details. If there are any unexpected production delays, we will notify you immediately with a revised delivery timeframe.

Please note that we cannot be held responsible for carrier delays, customs processing times or fees, or address verification issues. 

International customers may be subject to customs duties or taxes depending on local regulations. These charges are the responsibility of the recipient. 

 

  • US Orders: 3-5 Business days 

  • UK Orders: 5-7 Business days 

  • EU Orders: 5-7 Business days 

  • International Orders: 5–7 business days 

 

All orders are shipped with Fedex or an equivalent courier service for secure, trackable delivery. We are unable to ship to P.O. Boxes.

Orders are processed Monday through Friday, excluding weekends and public holidays. 

Important: Your order will only be dispatched once payment and delivery details have been verified. If you need express or next-day delivery, please contact us at studio@jacquelinerabun.com and we will do our best to accommodate your request. 

 

 

Returns | Exchanges

 

We want you to love your purchase.

If for any reason you are not completely satisfied, you may request a return or exchange within 14 days of receiving your order. Unfortunately, we are unable to accept returns or exchanges outside of this period. 

All returns must be accompanied by the original sales receipt and returned in their original packaging and in unworn, unused condition. Please take reasonable care when handling the items, as we cannot issue a refund or exchange for goods that are damaged, worn, or returned without their packaging. 

Please note that personalised, bespoke, or custom-made items are final sale and cannot be returned or exchanged. For hygiene reasons earrings also cannot be returned. 

Exchanges will be shipped once the returned item has been received and passed our quality control inspection. Refunds are issued to the original payment method within 14 days of receiving the returned item or satisfactory evidence that it has been returned, in accordance with applicable consumer law. Please note that return shipping costs are not refundable. 

To arrange a return or exchange, please email us at studio@jacquelinerabun.com and our team will provide detailed instructions to ensure a smooth process. 

We encourage thoughtful purchasing to reduce unnecessary returns and minimise our environmental impact. 

 

EU Right of Withdrawal

If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, please notify us within the 14-day period by emailing studio@jacquelinerabun.com or by submitting a cancellation request through your customer account where available.

Once you have notified us, the item should be returned within 14 days.