Frequently Asked Questions

Our Jewellery 

1. What materials are used in Jacqueline Rabun jewellery? 
Each piece is handcrafted using the finest precious metals — including sterling silver, 18k gold, and responsibly sourced gemstones. Our commitment to craftsmanship ensures that every design reflects timeless beauty and integrity. 

2. Where is Jacqueline Rabun jewellery made? 
All Jacqueline Rabun pieces are designed in Los Angeles and crafted by expert artisans in Europe and the United States of America, upholding the highest standards of quality and ethical production. 

3. Are your gemstones ethically sourced? 
Yes. We are dedicated to responsible sourcing and work exclusively with suppliers who meet strict ethical and environmental standards. 

4. How should I care for my jewellery? 
To protect and maintain your jewellery, store each piece separately in its original pouch or box. Avoid exposure to perfumes, lotions, or harsh chemicals. Clean gently with a soft polishing cloth when needed. 

Orders & Payments 

5. How can I place an order? 
You can purchase directly from our official website. Simply add your chosen pieces to your cart and proceed to checkout, where secure payment options are available. 

6. Which payment methods do you accept? 
We accept all major credit and debit cards. All transactions are processed securely. 

7. Can I modify or cancel my order once it’s placed? 
We aim to process orders quickly, but if you wish to make a change, please contact us within 2 hours of placing your order. We’ll do our best to accommodate your request. 

Shipping & Delivery 

8. Do you ship internationally? 
Yes, we offer worldwide delivery. Shipping costs and times vary depending on your location and will be calculated at checkout. 

9. How long will my order take to arrive? 

All of our items are made to order, and will take up to 2-3 weeks to produce. Custom orders may require additional time.  

Once we have shipped your order you will receive an email update and tracking details. 

10. Will I have to pay customs or import fees? 
International customers may be subject to customs duties or taxes depending on local regulations. These charges are the responsibility of the recipient. 

Returns & Exchanges 

11. What is your return policy? 
We accept returns within 14 days of delivery for unworn items in their original condition and packaging. 
Custom, engraved, or made-to-order pieces are final sale. 

12. How do I return or exchange an item? 
Please contact us at studio@jacquelienrabun.com to initiate a return or exchange. We’ll provide you with instructions and a return shipping label (where applicable). 

13. Can I return items I purchase elsewhere? We only accept returns purchased through jacquelinerabun.com 

Bespoke & Special Orders 

13. Do you offer bespoke designs? 
Yes. Jacqueline Rabun offers bespoke jewellery design services for clients seeking a truly personal creation. Please contact us to arrange a private consultation. 

14. Can I personalise an existing design? 
Select designs may be customised with engraving or alternative materials. Please contact our team to discuss options and lead times. 

Care & Repair 

15. Do you offer jewellery repairs or resizing? 
Yes, we provide repair and resizing services for Jacqueline Rabun pieces. Contact us with your request, and our team will advise on process, cost, and timing. 

16. What if my jewellery is damaged? 
If your item arrives damaged or develops a fault, please reach out to our studio team within 7 days of receipt. We’ll assess and resolve the issue promptly. 

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